12.06.2024
MySTAHLWILLE: our new service portal Better than ever
Inhalt
What kind of service can you expect from STAHLWILLE? When it comes to the completion of your service orders, we will provide exceptional quality – that much is clear. However, we also want to define our standard in terms of transparency, friendliness towards our customers, and speed. And that is exactly why you should take a look at our new online service portal: MySTAHLWILLE.
01.
It provides a user interface that makes your life easier.
Are you perhaps already familiar with our previous service portal? If so, then you’ll be surprised, because with MySTAHLWILLE we’ve given our previous online platform a completely new look and a new user interface. It is more clearly arranged, easier to use, more intuitive, and faster than ever. You can request a wide range of services, manage your service orders, and access downloads for your products here.
02.
One portal provides a whole range of options.
For example, as a user, you can register your tools in MySTAHLWILLE, ask our customer service advisers questions, order calibrations, maintenance, or repairs, and report warranty cases. If you use our direct service, the portal will calculate a price for your order based on your information. You will immediately receive a delivery note summarizing the job, and then you can send us your tool. Our direct service is the best option for getting your tool back in your possession as quickly as possible. If, when checking your tool, it becomes clear that additional parts need to be repaired, a cost estimate will be created for you to confirm it digitally with one click. You will have the option of accepting different items or having certain tools returned to you unrepaired. This means that you can now combine several tools with one customer transaction. This saves you time and provides you with a better overview.
03.
Always know what’s going on.
But that’s not all. You can check the shipment or processing status for each individual order whenever you want. Thereby, you don't miss an important change in status. MySTAHLWILLE will inform you by e-mail when there is an update. In addition, delivery notes, service reports, and calibration certificates can also be found on the portal – whether you want to download or print them.
04.
Extensive Download Area
Last but not least, we’ve given MySTAHLWILLE an extensive download area. Here, you will find software, firmware updates, drivers, and 3D data. In short, you will find everything STAHLWILLE has to offer in terms of “bits and pieces.”
As you will see, MySTAHLWILLE not only keeps you up-to-date, but also makes your daily life easier and speeds up the processing of your service orders. The best choice is to register today.
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